[INUG-Users] Sending events from CA Service Desk to Omnibus

[Larry Roberts]

I was told by CA (After their sales pitch to use their monitoring instead) that Service Desk can send SNMP Traps.
However I can not seem to find info on it or to locate anything within the application that deal with SNMP.
 
I would love to get events going from Service Desk to Omnibus.
 
Thanks!

>>> "Neil Simmonds" <Neil.Simmonds at express-gifts.co.uk> 7/10/2009 9:13 AM >>>
We have this issue in that we are going to be raising incidents in
Service Desk by sending Emails to it. It appears the only way to get a
response back to allow us to update the alert with the incident number
(and acknowledge it for warning alerts) is to use Email again and have a
script that will run on the Object Server that will parse the Emails and
update the object server. 

I suspect this will also be true for what you require. If anyone knows a
better way to do it please share. My information came from CA so there's
no guarantee it's right.

Neil Simmonds 
Operations Support Analyst
Operations Support Group 
Express Gifts Ltd. 
<mailto:neil.simmonds at express-gifts.co.uk> 

Tel :- 01254 303092 
Fax :- 01254 303100 


-----Original Message-----
From: users-bounces at netcoolusers.org 
[mailto:users-bounces at netcoolusers.org] On Behalf Of Larry Roberts
Sent: 10 July 2009 14:04
To: users at netcoolusers.org 
Subject: [INUG-Users] Sending events from CA Service Desk to Omnibus

Good morning,

I was just wondering if anyone out there is sending events from CA
Service Desk to Omnibus and if so how?

Thanks!
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