[INUG-Users] Any good tool instead of reporter?

[olga NN]

This is really interesting.What happened in AOL?
Did they use home made graph/monitoring system instead
of Netcool?Wow -this is really something interesting
to hear


--- douglasstvnsn at aol.com wrote:

> 
>  I had a discussion about an old friend of mine last
> weekend.? We discussed a customer where we had
> mutual contacts. He told me that they were telling
> Vendors that they were going to a methodology where
> they manage their Network from Graphs alone.
> 
> My immediate thought was that I've seen this before!
> Yup! At AOL, alot of NOCs managed from a display
> full of User Graphs.
> 
> Here's my issues with this methodology. Sometimes an
> incident or problem is best reflected to a directed
> email address. Or relevant data concerning an issue
> may come about as the result of a human performing
> some action. Or as the result of a change.? Not all
> of these elements cause downtime or an outage in
> user service.
> 
> If all you're doing is waiting on users to get
> bumped, the ONLY thing you've done is with your
> management system is to replace the ACD and massive
> amounts of Customer Service reps who answer customer
> complaints, only a bit early.? They're  still going
> to call... If its important to them.? And yes, some
> will vote with their checkbooks.
> 
> Most performance management systems tend to be 5
> minutes behind. In the Graphing world, you need this
> time to normalize data points, perform threshold
> assessment and verification, and store the data and
> metadata.? Inversely, most status pollers forward
> their information right away. Imagine waiting 5
> minutes for a ping failure. What would that do to
> your Network Engineering staff? When status in real
> time (or near) does not equal status in the
> management system, you have a trust issue with the
> folks trying to use the system for valid outage
> recognition.
> 
> Fault and Performance live in two different time
> domains. If you attempt to merge the technology, you
> must merge from the Real time to the historical. To
> do so otherwise just doesn't make sense.
> 
>  ENMS systems need to be "evolved" into something
> beyond a bunch of operators waiting on the next
> event storm.? It becomes a middleware for
> information.? Fault, Capacity, Performance,
> Security, and Accounting. And when you merge in
> Business function, when things occur in the business
> realm that may affect something in the
> Infrastructure, why not put an Event into Netcool??
> EASY to do. Routes information. 
> 
> So to my Buddy - Please send Clue Donors to our
> mutual friends...
> 
> 
>  
> Dougie!!!
> 
> 
>  
> 
> -----Original Message-----
> From: Blurry <obsfucate at gmail.com>
> To: users at netcoolusers.org
> Sent: Sat, 26 Jan 2008 9:41 am
> Subject: Re: [INUG-Users] Any good tool instead of
> reporter?
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> Since my first job at DARPA in 1987 (we were doing
> VoIP in 1990), the
> production of graphs for management and customers
> who can't interpret
> them has been an ever present bane of my existence.
> What we need is
> similar to the Visualizations (visual effects cast
> against your music
> selection) function of windows Media Player. 'Yes
> I'd like to apply
> the "Ambience Swirl" against this interface
> utilization data. Wow,
> that is good !'
> 
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> 
> 
>  
> 
> 
>
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