[INUG-Users] Automation Help

[John Blake]

 An automation looks for a set of alerts to act upon. The set is
filtered using the "Condition" of the Trigger. What you do with the
results is usually configured in the "action". Sometimes you don't need
a separate "Action" in that you can just change the alerts using the
condition by updating the alerts.
 Once the automation runs, that alerts are sometimes tagged so as to not
be seen by the automation again. Opening a ticket for instance. A menu
option can set a field to "1". An automation will look for alerts with
that field set to "1", and in the "action", launch a ticket opening
script and also set the field to "2". 

So if your automation is tagging alerts that you don't want, then the
"condition" needs to be changed or the action is doing more than it
needs.

 What is your "Condition" sql, and the action sql?

John

-----Original Message-----
From: users-bounces at netcoolusers.org
[mailto:users-bounces at netcoolusers.org] On Behalf Of Ivey, Chris
Sent: Wednesday, January 23, 2008 10:13 AM
To: users at netcoolusers.org
Subject: [INUG-Users] Automation Help

Folks,
	I need to figure out how to update the journal for any alert
that
the GenericClear or the Expire automation affects.  I went into
"actions" in
the automations, and turned on the "Journal" option, which wrote SO MANY
journal entries into alerts that were NOT impacted by GenericClear or
Expire
that it was unusable.  Of all the things I have done in Netcool/Omnibus,
automations is one that I (unfortunately) never got the hang of writing
or
modifying.  I went through the documentation on automations in the Admin
Guide before sending this email, so I hope I get a better answer than
"RTFM"... because I already did...  :o)  As always, your assistance is
greatly appreciated!

Chris Ivey

Affiliated Computer Services
Enterprise Management Integration Services
Infrastructure Management Senior Analyst

chris.ivey at acs-inc.com

"I have not failed, I have simply found 10,000 ways which do not work!"
--
Thomas Edison
"When you find yourself in a hole, the best thing to do is stop
digging!" --
Nick Stokes
"I reject your reality, and substitute my own!" -- Adam Savage

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